Presenter: Richard Steel - Enterprise Excellence Group

Purpose:
Help recognise where productivity is being lost through delays, rework, bottlenecks, inconsistent processes and day-to-day firefighting.

The session will introduce continuous improvement in straightforward business language and provide participants with practical tools they can use immediately.

The session will cover:
- what productivity means in a small-business setting
- the difference between being busy and being productive
- common causes of lost time, effort and margin
- the relationship between quality problems and productivity
- a simple approach to continuous improvement
- how to select and test one manageable improvement
- a brief reference to where digital tools or AI may support an improved process

By the end of the session, participants should:
- recognise common productivity problems in their business
- identify one process worth improving
- understand a simple continuous-improvement approach
- leave with one practical action to take back to work

BYO Lunch